International Remote Medical Consultation
International Telemedicine Consultation
In the diagnosis and treatment of complex or difficult diseases, patients often face not only the question of "whether a diagnosis can be confirmed", but also "how to choose a more appropriate treatment path and whether new treatment opportunities still exist". For this reason, international consultation and international referral are gradually becoming important supports for complex disease management.
Studies have shown that when patients receive a second opinion, the original diagnosis or treatment plan is adjusted in a significant proportion of cases. A study on second opinion services found that approximately 15% of patients had their diagnosis changed, and approximately 37% of patients had their treatment recommendations adjusted (Meyer AN et al., American Journal of Medicine, 2015).
On this basis, international consultation can provide more comprehensive and precise treatment judgments for complex diseases by introducing international expert opinions and cross-institutional multidisciplinary assessments. When patients need to further explore new treatment paths or advanced medical technologies, international referral connects patients with top global medical institutions, offering further treatment opportunities.
Why Choose HeYou / Zhizhen for International Consultation and Referral?
For patients requiring international medical resource support, choosing a medical institution with a comprehensive medical system and international collaboration capabilities is crucial. HeYou Hospital and HeYou Zhizhen Hospital, relying on the Mayo Clinic Care Network, have formed systematic international medical collaboration capabilities in medical quality, clinical decision support, and patient services.
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Access to professional medical opinions from international experts locally
The hospital continuously benchmarks against international advanced medical practices. Through in-depth cooperation with Mayo Clinic, it persistently promotes improvements in medical quality management, multidisciplinary collaboration mechanisms, nursing standards, and clinical process optimization, making the hospital's diagnosis and treatment processes more standardized, medical collaboration more efficient, and the quality and safety system continuously improved. For patients, this means access to more systematic, reliable, and guaranteed medical services locally, providing a more solid foundation of medical quality for complex disease diagnosis and treatment.
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Bidirectional collaboration between local treatment teams and international medical experts
The hospital has officially activated the core clinical collaboration resources provided by the Mayo Clinic Care Network, including the eConsult remote expert opinion service and the eBoard multidisciplinary case discussion mechanism. When patients face complex or difficult diseases, our physicians can collaborate professionally with the Mayo Clinic expert team through this platform based on local diagnosis and treatment, introducing international expert opinions or multidisciplinary comprehensive assessments, thereby helping patients obtain more comprehensive, scientific, and robust diagnosis and treatment judgments.
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Obtain a more complete and continuous medical service experience
At the same time, in terms of patient services, the hospital always adheres to the patient-centered whole-person care concept, focusing not only on disease treatment itself but also on the patient's overall health and treatment experience. Through multidisciplinary collaboration, continuous follow-up, and professional support, the medical team and Mayo Clinic provide patients with more complete and continuous medical services, enabling patients to have a more reassuring and secure medical experience during the diagnosis and treatment process.
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Access to scarce international medical collaboration resources through the Mayo Clinic Care Network
eConsult and eBoard are not universally open international medical services but are exclusive clinical collaboration mechanisms for member institutions of the Mayo Clinic Care Network. Only medical institutions that have joined the Mayo Clinic Care Network can collaborate on cases with the Mayo Clinic expert team through this platform. Through HeYou Hospital and HeYou Zhizhen Hospital, patients can access this international medical collaboration resource locally, obtaining professional opinions or multidisciplinary discussion support from top international medical institutions when needed, thereby providing more authoritative and reliable medical references for complex disease decision-making.
eConsult (Remote Specialist Opinion)
eConsult is a remote clinical consultation service provided by the Mayo Clinic Care Network. When a patient's condition is complex or requires further professional judgment, physicians at HeYou Hospital can submit the patient's medical records to relevant specialists at Mayo Clinic through the Mayo Clinic Care Network platform. The specialists will evaluate the case based on existing examination and diagnostic information and provide a written medical opinion.
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How will late arrivals be arranged? What is the recommended check-in time?
Late arrival rule: After checking in at the hospital, the patient will be seen last in the time slot of check-in. For example, if a patient has an appointment for 14:00-14:30 but checks in at 14:40, this is considered late, and the patient will be seen last in the 14:30-15:00 time slot. It is recommended to come to the hospital and check in as soon as possible during the doctor's consultation hours.
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Where is the HeYou Hospital located? What transportation options are available to get there?
Transportation Guide to HeYou Hospital
Address: No. 1, Heping Road, Beijiao Town, Shunde District, Foshan City
Metro: Exit A, Meidi Avenue Station, Guangzhou Metro Line 7 West Extension (Shunde Section)
Driving: Navigate to "HeYou Hospital"
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Can commercial insurance be directly reimbursed at the hospital? How to apply for claims?
HeYou Hospital is a private tertiary general hospital. For commercial insurance, patients need to pay out-of-pocket first and then apply for reimbursement. Whether the out-of-pocket expenses can be reimbursed depends on the insurance policy. The hospital only provides medical services and does not assume the outcome of claims. Please confirm with your insurance company for details.
eBoard (Multidisciplinary Case Discussion)
eBoard is a multidisciplinary case discussion mechanism provided by the Mayo Clinic Care Network platform, primarily used for "comprehensive evaluation of complex tumor cases." The hospital can organize online video conferences through this platform, with relevant specialists from Mayo Clinic and the hospital's own physicians participating together to conduct multidisciplinary discussions on patient cases from different specialist perspectives.
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How to view outpatient medical records? How to obtain emergency and gastroenteroscopy medical records?
You can follow the "HeYou Health" WeChat official account "-Appointment Registration-Select Hospital-My Reports-Medical Record Data. Outpatient medical records are generally updated synchronously the next day (emergency and gastroenteroscopy medical records are not displayed on the official account; if needed, please consult the corresponding nurse station for printing.)
eBoard (Multidisciplinary Case Discussion)
- Service Format
- Expert Participation
- Applicable Diseases
- Discussion Method
- Decision Depth
- Response Characteristics
- Written Medical Opinion
- A Frontline Specialist
- Multiple Common Diseases
- Based on Materials, Specialist Written Reply
- Specialist Second Opinion
- Fast Response
- Video Multidisciplinary Case Discussion
- Multidisciplinary Expert Team
- Complex and Difficult Cases
- Real-time Case Conference Discussion
- Multidisciplinary Comprehensive Decision-making
- More In-depth Discussion
