One-Stop Consultation and Referral Service for Greater Convenience — HeYou Hospital Consultation and Referral Service Center Launched

To optimize the medical treatment process and facilitate patient access to healthcare, the HeYou Hospital Consultation and Referral Service Center was officially launched on April 1, 2026. The center adopts a “one-stop, full-process, closed-loop” service model to break down barriers between in-hospital and out-of-hospital care, as well as between different levels of medical institutions, truly realizing the goal of “letting information travel more and patients travel less.”

Leveraging the hospital’s integrated management system and the resource advantages of the regional medical alliance, the Consultation and Referral Service Center deeply integrates medical services with medical insurance coordination mechanisms, building a modern service framework characterized by precise medical guidance, efficient medical insurance coordination, strong expert support, and intelligent digital empowerment.

The center strictly adheres to service standards of one-stop acceptance, first-question responsibility, full-process agency, and closed-loop follow-up. It coordinates in-hospital diagnostic and treatment resources, connects with experts both inside and outside the hospital, and links with primary healthcare institutions, helping to build a continuous, convenient, and efficient hierarchical diagnosis and treatment service system.

Whether it is in-hospital multidisciplinary consultation, remote expert connection, or two-way referral coordination, all needs are accepted at this single point, allowing patients to access high-quality, efficient, and standardized diagnostic and treatment services close to home.

1. In-Hospital Multidisciplinary Team (MDT) Consultation:

For patients with complex and difficult cases, multi-system diseases, tumors, and other conditions requiring multidisciplinary collaborative treatment, the center implements unified acceptance, unified scheduling, and unified organization. It rapidly coordinates experts from internal medicine, surgery, medical technology, nursing, and other relevant disciplines to conduct joint assessments and develop personalized treatment plans, reducing repeated queuing and redundant examinations for patients, shortening waiting times for diagnosis and treatment, and improving the quality of care for difficult and complex cases.

2. Remote Expert Connection:

Breaking geographical and spatial limitations, the center regularly connects with high-quality medical resources from provincial and municipal hospitals. Through smart medical models such as remote consultation, synchronous image reading, and online case discussions, patients can receive high-level diagnostic opinions from renowned experts without long-distance travel, providing strong support for clarifying diagnoses and optimizing treatment plans for difficult and complex cases.

3. Green Channel Service for Acute and Critical Illnesses:

A rapid response channel for acute and critical illnesses has been established simultaneously. A green consultation and referral channel is opened for critically ill patients, making emergency treatment and care more efficient.

Service Address: Medical Records Window, First Floor, Comprehensive Building, HeYou Hospital - Consultation and Referral Service Center

Consultation Hotline: 400-0662-333